Accessibility Statement

Accessibility Statement – The Merrion Hotel

At The Merrion Hotel, we are committed to making our services, facilities, and digital information accessible to all guests, including people with disabilities.

Our Website & Online Booking

  • Our website is designed to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
  • Guests can browse information, check availability, and book rooms using screen readers, keyboard navigation, and assistive technologies.
  • Images include text alternatives, and videos include captions where applicable.
  • Booking confirmations, terms & conditions, and policies are provided in accessible digital formats.
  • We continuously monitor and improve our website’s accessibility.
  • The Mobility Mojo accessibility app integrates with the website to provide up-to-date information about accessibility features, ensuring that people with disabilities can plan and access our services with confidence.

On-Site Accessibility

  • Our reception and guest service staff are trained to assist guests with accessibility needs.
  • Our accessible rooms provide a dedicated entrance for wheelchair users, ensuring smoother access to the property.
  • Wheelchair-accessible entrance, accessible car park, guest rooms and public areas.

Accessible Communication

  • Guests can contact us by phone, email, or our online form.
  • Emergency and safety information is available in clear, accessible formats (large print, pictograms, and plain language).
  • Alternative communication formats are available on request.

Staff Support

  • Our staff are trained to assist guests with disabilities.
  • We strive to provide personalised assistance where needed to make every stay comfortable.

Compliance

This Accessibility Statement is prepared to align with the European Accessibility Act (Directive (EU) 2019/882) and Irish regulations, effective from 28 June 2025.

Feedback

We welcome feedback to improve accessibility.
If you experience any barriers or have suggestions, please get in touch with us:

Telephone: +353 1 6030600
Email: info@merrionhotel.com

Online Form: https://www.merrionhotel.com/meetings/contact-our-event-planner/
Address: The Merrion Hotel,

Upper Merrion Street,

Dublin 2,

Ireland.